What an AI agent does after hours: 4 examples from Indian businesses
An AI agent answers from your own documents, books what it can, and hands everything else to a person. Here are four demo conversations, from a distributor at 10:42 PM to an HR desk at 6:20 PM, and what the agent did in each.
Every chat on this page is a demo of what an agent does. The businesses are generic and the figures are made up.
1. A distributor: 20 cartons at 10:42 PM
A retailer messages: "20 cartons of the 1-litre floor cleaner. Rate?" The office closed at 7.
The agent:
quotes today's dealer rate from the price list, with GST;
takes the order and books delivery for the next day, to the address on file;
checks the retailer's open balance and asks whether to add it to the bill;
passes the request for an extra 2% discount to the sales team, because discounts are a person's call.
What it needs from you: your price list, customer list, ledger access, and who approves discounts.
2. A pest-control firm: "How much?" at 9:10 PM
"Cockroaches in the kitchen. 2BHK. How much?"
The agent:
asks the one question that changes the price: kitchen only, or the whole flat?
quotes from the rate card and offers real slots from the team's calendar;
books Sunday at 4 PM;
doesn't guess when the customer asks whether it's safe for a 1-year-old. It asks the technician to call.
What it needs from you: your rate card, the team calendar, and who answers safety questions.
3. A jeweller: a custom ring enquiry at 8:30 PM
"Do you make custom engagement rings? Budget around 60k." She's comparing three jewellers tonight.
The agent:
says yes, without promising a price, because gold rates change daily;
books a design consultation for Saturday at 5 PM;
tells her what to bring;
passes her request to hold today's gold rate to the manager.
It doesn't try to close the sale on WhatsApp. It gets her into the store.
What it needs from you: your consultation slots, what you will and won't promise, and who approves rate holds.
4. An HR desk: the same 10 questions, every month
"How many casual leaves do I have left?" "Can I take Friday off?" "What's the travel limit?"
The agent:
answers the leave balance from the HR sheet;
sends the Friday request to the employee's manager, because approvals stay with people;
quotes the travel policy, down to the section number.
Agents aren't only for customers. The same idea works inside a company.
The pattern
In all four, the agent does three things well:
Answers from your documents: price lists, rate cards, policies.
Books what it can: deliveries, visits, consultations.
Hands over what it shouldn't decide: discounts, safety, rate holds, approvals.
That third point is what separates a useful agent from a risky one.
Where should yours live?
Our usual advice: start on WhatsApp. See Should your AI agent live on WhatsApp or your website?
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